Reverse logistics is the process of planning, implementing and controlling the efficient flow of goods from the point of consumption to the point of origin for the purposes of recapturing value or for appropriate disposal. These defined purposes are now seen as critical components of the bottom line. Reverse logistics also includes processing returned merchandise due to damage, seasonal inventory, restock, salvage, recalls, and excess inventory. It also includes recycling programs, hazardous material programs, obsolete equipment disposition, and asset recovery.
During the Return Material Authorization (RMA) management screening process, each component is tested and inspected to identify materials that currently fall under the manufacturer warranty for credit recovery. The condition of each module is recorded and the RMA process is managed to ensure timely warranty. Materials determined to be out of warranty are appropriately recycled by following the disposition strategies.
All the RMA management data collected is analyzed and shared with part owners. When applicable, the original device manufacturer who allows our partners to work with the original design manufacturers (ODMs) will help improve their manufacturing QA processes.
Recognizing that reverse logistics can drive real impact to the bottom line is an area of high priority for enterprises looking to reduce costs, add efficiencies, improve customer experiences and build sustainable supply chain practices. As a result, manufacturers are uncovering the hidden value of returned assets and streamlining return, repair and product reallocation processes.
With the rate of returns expected to continue an upward trajectory, businesses are recognizing the need to take control, and in some cases, are turning returns management into profit centers. In the past, returns might have been allowed to gather in a pile, but now, businesses are increasingly incorporating reverse logistics strategies into their supply chains.
EVRY’s reverse logistics sphere comprises:
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